Date: Wednesday, March 20, 2019 Time: 3:00 pm - Registration, Networking and Food/Drink (wine/beer etc) 3:30 - 5:00 pm Program, 5:00- 5:30ish- More networking Location: Holiday Inn & Suites, 8787 Reeder Road, Overland Park, KS 66214 Cost: (Please pay online as you register) GKC Members - $25.00 Guest - $45.00
Date: Wednesday, March 20, 2019
Time: 3:00 pm - Registration, Networking and Food/Drink (wine/beer etc) 3:30 - 5:00 pm Program, 5:00- 5:30ish- More networking Location: Holiday Inn & Suites, 8787 Reeder Road, Overland Park, KS 66214
Cost: (Please pay online as you register) GKC Members - $25.00 Guest - $45.00
TOPIC: "Time of service collections (tOS): Learn to capture patient responsibility at time of service and before!" SPEAKER: Scott Miles, Central States Recovery, Account Manager/Trainer During this session, we will focus on getting your practice set to capture patient responsibility before the patient arrives and certainly before they step into the exam room. We will dive into 6 simple steps that will increase your groups’ TOS collections!
TOPIC: "Time of service collections (tOS): Learn to capture patient responsibility at time of service and before!"
SPEAKER: Scott Miles, Central States Recovery, Account Manager/Trainer
During this session, we will focus on getting your practice set to capture patient responsibility before the patient arrives and certainly before they step into the exam room. We will dive into 6 simple steps that will increase your groups’ TOS collections!
1. Getting Started 2. Hire Correctly 3. Implement Consistent/Fair Billing Policies 4. Predetermine Eligibility & Estimate 5. Communication 6. Provide Top Notch Customer Service
1. Getting Started
2. Hire Correctly
3. Implement Consistent/Fair Billing Policies
4. Predetermine Eligibility & Estimate
5. Communication
6. Provide Top Notch Customer Service
Bio: The epitome of energy and enthusiasm as a customer service and experience expert, Scott is the founding partner of the Wichita Healthcare Academy, Director for the Kansas City Healthcare Academy, HFMA Board Member as well as a past MGMA and KAHPAM Board Member. Scott has spent nearly 3 decades training, implementing, coaching and consulting Customer Service skills. For the past 9 years, Scott has worked for Central States Recovery as a healthcare account manager and consultant. His passion is working with clinics and hospitals who want to build loyal relationships with their patients and staff. Through excellent customer service, Scott’s clients experience significant increases in their accounts receivable! Scott uses his experience and foresight to proactively address customer service issues, in healthcare, before they become a problem. BUSINESS PARTNER HIGHLIGHT: Pulse Inc. - Michelle Kilker GroupSource - Karen Eldridge