Operations Bootcamp

  • 17 Oct 2018
  • 3:30 PM - 5:00 PM
  • Hereford House, Leawood

Registration


Registration is closed

Date:  October 17, 2018
Time:  3:30 pm - 5:00 pm 
Location:  Hereford House, 5001 Town Center Drive
               Leawood, KS 66211     913-327-0800

OPERATIONS BOOT CAMP
A Seasoned Practice Managers Panel

The panel will share their knowledge and wisdom learned from decades of healthcare practice management experience.

  • Rita Cuffle, CMPE, Director of Clinical Services, Encompass Medical Group
  • Barbara Sack, MHSA, CMPE, Executive Director, Midwest Orthopaedics, PA
  • Brad Carney, CMPE CPC CPCO, Northland Family Care, MGMA-Missouri President
  • Moderator:  Tracy Bird, FACMPE, Medical Practice Advisors, LLC

Send your pressing management questions today to 

info@gkcmgma.org  

RSVP Link by : https://gkcmgma.wildapricot.org/event-2866356

Questions received thus far: Keep sending your question for discussion!

  1. How do you keep your staff engaged when policies are introduced, especially if staff already feel overwhelmed?
  2. How does your practice communicate the results of patient satisfaction surveys, and can you give examples of action plans you have established because of these results?
  3. What is your practice doing to improve employee retention and how does this influence the climate of your practice?
  4. What does re-education look like in your clinic in terms of helping physicians accurately document for reimbursement?
  5. What professional activities, outside of work, do you take part in to remain current in your field?
  6. How do you help your staff develop and build healthy professional relationships with the physicians? What practices do you find work best?
  • Do you recommend only allowing a certain number of absences before discipline for absenteeism, or is each situation unique?
  • How do you handle co-workers who are not getting along?
  • How do you handle physicians that sometimes don’t treat staff well?
  • What are all the expense lines you include when determining if your office can afford a new service?
  • Do you have an opinion about whether it’s best for the physician group to own or rent their space?
  • How do you handle Drug Reps in your office?  Do you have a policy?
  • Do you have Annual Safety / Compliance Training for all staff?
  • What is your process for employee evaluations – are your forms numeric to determine % increase, do physicians have input, are they done annually?
  • What are some benchmarks or standards that a manager can use to measure productivity of staff?
  • Creating/maintaining harmony among physicians in a group separated by locations and distance
  • Tips on creating a contract for providers looking to slow down as their career is sun setting.