Date: October 17, 2018
Time: 3:30 pm - 5:00 pm
Location: Hereford House, 5001 Town Center Drive
Leawood, KS 66211 913-327-0800
OPERATIONS BOOT CAMP
A Seasoned Practice Managers Panel
The panel will share their knowledge and wisdom learned from decades of healthcare practice management experience.
- Rita Cuffle, CMPE, Director of Clinical Services, Encompass Medical Group
- Barbara Sack, MHSA, CMPE, Executive Director, Midwest Orthopaedics, PA
- Brad Carney, CMPE CPC CPCO, Northland Family Care, MGMA-Missouri President
- Moderator: Tracy Bird, FACMPE, Medical Practice Advisors, LLC
Send your pressing management questions today to
info@gkcmgma.org
RSVP Link by : https://gkcmgma.wildapricot.org/event-2866356
Questions received thus far: Keep sending your question for discussion!
- How do you keep your staff engaged when policies are introduced, especially if staff already feel overwhelmed?
- How does your practice communicate the results of patient satisfaction surveys, and can you give examples of action plans you have established because of these results?
- What is your practice doing to improve employee retention and how does this influence the climate of your practice?
- What does re-education look like in your clinic in terms of helping physicians accurately document for reimbursement?
- What professional activities, outside of work, do you take part in to remain current in your field?
- How do you help your staff develop and build healthy professional relationships with the physicians? What practices do you find work best?
- Do you recommend only allowing a certain number of absences before discipline for absenteeism, or is each situation unique?
- How do you handle co-workers who are not getting along?
- How do you handle physicians that sometimes don’t treat staff well?
- What are all the expense lines you include when determining if your office can afford a new service?
- Do you have an opinion about whether it’s best for the physician group to own or rent their space?
- How do you handle Drug Reps in your office? Do you have a policy?
- Do you have Annual Safety / Compliance Training for all staff?
- What is your process for employee evaluations – are your forms numeric to determine % increase, do physicians have input, are they done annually?
- What are some benchmarks or standards that a manager can use to measure productivity of staff?
- Creating/maintaining harmony among physicians in a group separated by locations and distance
- Tips on creating a contract for providers looking to slow down as their career is sun setting.